Sussex Travel Clinic

Hove Clinic

01273 749100

Worthing Clinic

01903 254774

Sussex Travel Clinic

Results of Annual Survey

 

Our annual survey was carried out for a 2 week period from 25/3/13 to 8/4/2013 

106 surveys were handed out. 68 were completed. 64% completed. 

Results 

100% of people surveyed would recommend our service to a friend. 

Initial Contact

Excellent – 82%

Very good – 16%

Good – 2%

Average- 0%

Below average- 0%

Telephone Reception 

Excellent – 82%

Very good- 16%

Good – 2 %

Average- 0%

Below average- 0% 

Clinic Reception 

Excellent – 82%

Very good- 15%

Good- 3%

Average- 0%

Below average- 0%

Standard of Care

Excellent – 91%

Very good- 7%

Good- 2%

Average- 0%

Below average- 0% 

Quality of treatment 

Excellent – 91%

Very good – 7%

Good- 2%

Average- 0%

Below average- 0%

 

Attitude of staff 

Excellent – 91%

Very good – 7%

Good- 0%

Average- 0%

Below average- 0% 

Expertise of staff 

Excellent – 92%

Very good – 5%

Good- 3%

Average- 0%

Below average- 0% 

Confidence in staff

Excellent – 92%

Very good- 6%

Good- 2%

Average- 0%

Below average- 0% 

Our premises facilities 

Excellent – 79%

Very good – 19%

Good- 2%

Average- 0%

Below average- 0% 

The overall service 

Excellent – 89%

Very good –9%

Good- 2%

Average- 0%

Below average- 0% 

Website 

56 clients 82% used our website.

Excellent – 87.5%

Very good – 10.5%

Good – 0%

Average-2%

Below average- 0% 

Would you recommend us to someone else?

68 clients 100% would recommend our service to someone else. 

Is there anything we could do to improve our service? 

3 clients commented on lack of parking.

Our response:‘There is pay parking usually available in the central part of the street; unfortunately we are not able to offer parking facilities for clients at this time’ 

2 clients commented on lack of tea and coffee facilities.

Our response:‘The waiting room is used by several companies located within the building and it is therefore difficult for Sussex Travel Clinic to provide drinking facilities. We will raise this issue with other companies based within the clinic and try and address this issue’

1 client said the sign outside was not visible enough.

Our response:‘We are currently in the process of having a new sign designed for Sussex Travel Clinic and hopefully this will be more visible to clients’ 

1 client commented on that they had been unable to get through on the phone.

Our response:‘Sussex Travel Clinic is in the process of having anew phone system set up and hopefully this will alleviate the problems of not being able to get through to the clinic. There will be the option to leave a message if the phone is engaged. We also have an online booking facility available on our website’ 

1 client commented that the chairs in the main reception needed a clean.

Our response:‘Sussex Travel Clinic is not responsible for the chairs in the main waiting room and will raise this issue with the landlord who provides the seating in the main reception’ 

Comments 

Some comments included: 

‘Good service, no complaints’ 

‘Good easy to use website’ 

‘Very helpful, knowledgeable and easy to book’ 

‘Really friendly and efficient’ 

‘Brilliant’ 

‘Very helpful advice’ 

‘All perfect’ 

‘Pain free injections’ 

 

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