Our annual survey was this carried out via a web based survey. Clients were sent an email link and asked to respond.
814 clients were invited to complete the survey.
69 clients responded.
Where was your clinic appointment?
|Worthing Clinic||38||55.1 %|
|I attended both clinics||0||0%|
|I did not attend clinic||1||1.4%|
Was this your preferred location?
Which nurse did you see?
|Nicki Harrison||2||2.9 %|
|I can’t remember the name of the nurse||32||46.4%|
|I saw several nurses||14||20.3%|
How would you rate our reception staff?
How would you rate your initial contact with the clinic?
How would you rate the standard of care you received?
How would you rate the expertise of the clinical staff?
How would you rate the clinical premises?
How would you rate our online booking system?
How would you rate the clinic website?
How would you rate the overall service?
Would you recommend our service to someone else?
If you answered no, can you explain what is was you disliked?
I needed a series of appointments at short notice for vaccinations for business travel to India. I was able to book in quickly and easily and received thorough advice on what was available and what I needed based on my planned activities, cannot fault the service! Helen Page
Quick and very precise response. Willing to provide crucial advice on the mail and phone cutting down tremendously on time. Tommaso
Great service very professional
SO much easier and faster than going to my local GP, an appointment was available the next day as opposed to waiting 6-8 weeks to see GP! All staff I encountered where friendly, helpful and professional at all times. Fantastic service, thank you.
Yes very professional well spoken and helpful young lady Dr, very impressed!
Excellent service – I can highly recommend
Yes – and when I was ill after the nurse gave good and accurate advice re how to proceed.
I was given excellent travel advice and information from both the individual nurses I saw and I felt that I received an efficient and professional service.
TJS & HL Dunn
I don’t know where to start with this testimonial as the service I’ve received potentially saved my life. 5 weeks before I went to Goa in December 2017 I got in touch with the clinic and booked a appointment to meet a nurse, discuss my vaccinations and have the first of the many you seem to need. From reception through to nurses, everyone was incredibly helpful and pleasant and worked hard to provide what I needed in the very tight time frame. Whilst in Goa I was bitten by a ferrel dog and my immediate worry was Rabies. I had my first shot of Rabies vaccine whilst there and it happened to be a Sunday. On returning from the hospital I immediately emailed the clinic, knowing that I’d be on a flight from Goa to Delhi when they opened in the morning. On landing there was a very detailed email asking everything they needed to know, and clearly setting out a plan of action – Immediately I felt my worry and stress levels dropping. I then called them, they ran through the finer points, made some calls to finalise my treatment plan, then called me back within the hour to set the ball rolling. The morning after arriving back in the UK I had my appointment at the clinic where they had arranged for the 2nd of the 5 vaccination shots plus my immunoglobulin treatment that wasn’t available in India. Since the vaccination shots were free on the NHS they even arranged for numbers 3,4 and 5 to be administered at my GP surgery, so all I had to pay them was £30 – a tiny amount when you consider the service they provided me which was potentially life saving and definitely reduced my worry levels. From consultation, to vaccinations, and post trauma support they were absolutely outstanding.
I recently visited the Worthing Branch of Sussex Travel Clinic. I found all the staff very professional and at the same time extremely friendly. All aspects of my vaccine were explained to me and I would certainly recommend the Clinic to my friends.